Communication / Professionalism (CP) Activity
Clinically active diplomates must complete and attest to two CP activities, one in years one through five of their certification, and one in years six through ten. During the requirement phase-in period (2010 through 2017), the requirement may be fewer. Diplomates’ can view their individual requirements and attest to completion by signing in to their ABEM MOC Personal Page.
Diplomates may use any formal method of assessing communication skills including patient surveys, interviews, or focus groups, administered at the institutional, departmental, or individual level. Some patient feedback methods that may meet ABEM requirements include Press-Ganey, CAHPS/HCAHPS, and MAPPS. However, not all hospitals use a patient experience of care survey. ABEM has developed a survey that is an adaptation of the CAHPS Clinician and Group Survey and Reporting Kit 2008. Diplomates who do not have access to an existing survey may use it to fulfill their ABEM MOC APP Communication / Professionalism requirement.
At least ten of the diplomate’s patients must be included. A minimum of one physician behavior must be measured from each of the following three categories:
- Communications / listening
For example, communicate clearly with patients and other medical staff by listening carefully and couching language at the appropriate level for the listener
- Providing information
For example, explain the clinical impression and anticipated management course to the patient and the patient’s family, provide information about tests and procedures, or give the patient options
- Showing concern for the patient
For example, show respect to the patient and other medical staff, make the patient feel comfortable by asking if they have any questions or concerns and act to address their concerns, or ask the patient about adequate pain relief.
Requirements for Verification
Diplomates are required to specify an independent verifier of each CP activity. The verifier must be someone with oversight or knowledge of practice performance and would likely be one of the following:
- Hospital board chair or other member of the board
- Department chair
- Chief of staff
- Medical Director
- Practice administrator in non-hospital settings
Five percent (5%) of activities will be randomly selected for verification. Verifiers will be asked to affirm that all of ABEM’s requirements have been met.