ConCert Exam Technical Support Information

ConCert Examination, July 27-August 16, 2020

ABEM has contracted with Internet Testing Systems (ITS) to provide technical resources during the online ConCert Exam administration. Any questions regarding system functionality should be directed to ITS, and ITS technical support will be available before and during the exam administration.

  • Telephone: 800.514.8494
  • International Telephone Support: 443.573.8399
  • Email:
If there is a known technical issue during the administration, ITS’s technical support will post updates every 15 minutes to their blog at Please visit the blog prior to testing and click on the “Subscribe” link to subscribe via text and/or email to receive proactive notifications during the exam administration.

Please be sure you are using the minimum system requirements:
  • Windows: Windows 7 or higher
  • Mac: Mac OS X 10.13 or higher
  • The most recent version of one of the following browsers:
    • Chrome
    • Edge
    • Firefox
    • Internet Explorer
  • Safari is NOT supported due to access issues with UpToDate®