Website Troubleshooting

Signing in to Your ABEM Portal

If you do not have your user ID and password:

  • Click ABEM portal sign in at the top right of your screen.
  • Click “Need User ID or Password?” and enter the requested information.
  • If the information you enter matches the ABEM database, you will be asked for your email address.
  • Your User ID will display on the screen; your Password will be sent to the email address you provided
  • If the information does not match, the system will allow you to request your User ID and Password by email

If you already have a user ID and password

  • Click ABEM portal sign In at the top right of your screen.
  • Enter your User ID and password.
  • Your User ID and password will remain the same unless you change them.
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Common Sign-in Problems

If you have your user ID and password, but are experiencing sign in problems, error messages or other problems navigating your Personal Page, registering for a test or examination, or taking the LLSA test, please follow the steps below.

Before beginning, make sure you are entering your ABEM user ID and password correctly and completely. If you are using another organization's user ID and password (such as an ACEP user ID and password), they will not work to access your ABEM Personal Page.

If you have additional anti-virus, privacy or security software installed on your computer, you may also need to make sure that it is set to allow your interaction with the ABEM website by accepting cookies, not blocking pop-ups, and trusting the ABEM website. Follow the steps outlined below if for disabling a pop-up blocker and clearing your browser cache.

How To Disable A Pop-Up Blocker

Pop-up blockers must either be turned off or configured to allow for pop-ups from the ABEM MOC Online website. If you also have a third-party pop-up blocker on your computer (such as in your antivirus software or stand-alone software to block pop-ups), disable it or designate that you wish to allow pop-ups from the ABEM website. Now close completely out of your internet browser, then reboot your computer (choose the Start button in the lower left, and then "restart"). When your computer reboots, open your browser and go back to the ABEM website to sign in. What is a pop-up blocker?

Pop-up blockers are great at keeping annoying advertising off your computer screen. However, there are times when you'll need the information a pop-up contains. In those cases, you'll want to disable your browser's pop-up blocker.

NOTE: We do not recommend permanently turning off your blocker.

Doing so can leave you vulnerable to malicious programs. So either disable the blocker temporarily or add favorite websites to your browser's safe list, so pop-ups will always appear.

To allow pop-ups in Safari (not on iPad or iPhone devices):

Using Safari 10 or 11:

  1. From the Safari menu, choose Preferences, and click the Security tab.
  2. Ensure the Block pop-up windows option is not checked. Unchecking this option will allow pop-ups.
  3. To block pop-ups once again, check the Block pop-up windows checkbox.
Using Safari 12 or 13:
  1. Make sure you have “” open in a tab.
  2. From the Safari menu, choose Preferences, and click the Websites tab.
  3. Select Pop-up Windows from the menu on the left side.
  4. The ABEM website should be listed where you can select a setting in the drop-down menu next to the website. Select Allow.

Using Microsoft Edge:

1. Select Menu (3 dots icon in upper-right corner of the browser) > Settings > Site permissions
2. Select "Pop-ups and redirects
3. Turn off "Block" to allow pop-ups, then turn Block back on after you've accessed previously blocked material.

How To Clear Your Browser Cache

What does it mean to clear your cache?

Web browsers store temporary copies of the Web pages you visit in what's referred to as the "browser cache" to save processing time and make the browsing experience smoother. Sometimes an old or incomplete copy of a page gets saved to your cache and prevents you from doing what you want to do on the Web. Clearing the browser cache will often straighten things out.

Below are instructions on how to clear the cache in the Web's most popular browsers.

Contact ABEM

If you continue to experience sign in problems, or need additional assistance, please contact the ABEM office at 517-332-4800.