If you have your user ID and password, but are experiencing sign in problems, error messages or other problems navigating your Personal Page, registering for a test or examination, or taking the LLSA test, please follow the steps below.
Before beginning, make sure you are entering your ABEM user ID and password correctly and completely. If you are using another organization's user ID and password (such as an ACEP user ID and password), they will not work to access your ABEM Personal Page.
For Windows Users:
- If you are using a Windows-based PC, you will need Internet Explorer 5.5 or higher, or Netscape 6.2.3 or higher (Internet Explorer can be obtained free at the Microsoft website. Netscape can be obtained free at the Netscape).
- First, delete your temporary Internet files. If you are using Internet Explorer 6, on the top menu bar of your browser select Tools, then Internet Options, and on the General tab, under the grouping titled Temporary Internet Files, choose "Delete Files." This process can be very brief or take up to several minutes to perform.
- Next, within the Internet Options box in Internet Explorer, on the General tab, under Temporary Internet Files, click on the “Settings” button. In the dialog box that opens, under "Check for Newer Versions of Stored Pages," select "Every visit to the page." Click OK to close this box.
- Your browser must be set to trust the ABEM website to not harm your computer. While still in the Internet Options window of Internet Explorer, click on the Security tab at the top, then click on the Trusted Sites icon (a green circle with a check-mark inside). A button labeled Sites will appear below the icons. Click on the Sites button and then type the ABEM URL (https://www.abem.org) into the line that allows you to add specific sites. Click on the Add button and then click OK to close.
- Your Privacy settings must be set to accept cookies from the ABEM website. While still in the Internet Options window for Internet Explorer, click on the tab labeled Privacy. If, near the bottom of the window you have a grouping labeled “Websites: To override cookie handling ...” click on the Edit button. If that group is not present, look near the middle of the window for a grouping labeled “Settings,“ and a button labeled Sites. Click on the Sites button. Either route will take you to a place where you should type https://www.abem.org into the line that allows you to add specific sites. Click the Allow or Add button. Click OK to close.
- Pop-up blockers must either be turned off or configured to allow for pop-ups from the ABEM MOC Online website. If you have Windows XP and Internet Explorer, while still in the Internet Options window for Internet Explorer, click on the tab labeled Privacy. Either uncheck the "Block Pop-ups" box (if it is checked), or click on the sites button to designate that you wish to allow pop-ups from the ABEM website, https://www.abem.org. If you also have a third-party pop-up blocker on your computer (such as in your antivirus software or stand-alone software to block pop-ups), disable it or designate that you wish to allow pop-ups from the ABEM website.
- Now close completely out of your internet browser, then reboot your computer (choose the Start button in the lower left, and then "restart"). When your computer reboots, open your browser and go back to the ABEM website to sign in.
- If you have additional anti-virus, privacy or security software installed on your computer, you must also make sure that it is set to allow your interaction with the ABEM website by accepting cookies, not blocking pop-ups and trusting the ABEM website. If you find that these steps do not correct the problem, you should contact your Internet Service Provider and ask them to help you diagnose the settings on your browser so that your computer communicates properly with an interactive website.